Stormark - Our Hallmark is the Way We Operate

At Stormark House we do not expect our staff to be robots, hooked into headphones and tied to computer screens with tightly scripted dialogue. They are communicators trained to deal with all possible situations, able to respond in a intelligent and productive way to your client's responses.

We employ a paper based system with specialist quality controllers who monitor each client project at every stage of the telemarketing process. This ensures that each contact record undergoes a rigorous round of accuracy and quality control checks; call backs are managed without default; daily status reports are available to track the results and, only then, is the reliable data input by dedicated, skilled keyboard operators.

Put simply, our communicators are able to concentrate on making the calls, all opportunity for errors are eradicated, we are not subject to down time from computer failures, project costs are contained and the overall focus of the campaign remains the achievement of quality, tangible results.


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